Product Information

Which products are available for purchase on opticalcenter.com?

Opticalcenter.store offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup, and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items is also available.

 

Each product is labeled with the following availability: Available, Pre-Order, Back Order, Made to Order, and Personalized Items.

Products available for immediate purchase will ship within the following delivery window:

 
Canada Standard Shipping: Delivery within 7 – 14 business days

 

For other availabilities, please see below:

 

Availability Status Delivery Window
Pre-Order These items are products from the most recent collection that can be reserved in advance within a limited timeframe. You may place a pre-order to receive this product as soon as it becomes available.  Please refer to the delivery date estimate noted on the product description page and at checkout. 
Back-Order These items are currently out of stock and not available for immediate purchase, but you may place a back-order to receive this product as soon as it becomes available. Please refer to the delivery date estimate noted on the product description page and at checkout. 
Made to Order These custom-made items are exclusively prepared for you once your order request has been placed. A Client Advisor will contact you to confirm your information and process your payment. Please refer to the delivery date estimate noted on the product description page and at checkout. 
Personalized Items These custom-made items are exclusively created for you once your order request has been placed. Payment for your order is taken immediately and your item will be delivered once it is created. Please refer to the delivery date estimate noted on the product description page and at checkout. 

What is Made to Order items?

Made to Order items are custom-made only after an order has been requested. Once an order has been placed, Gucci Client Services will contact you to confirm your order details and payment. Your item will then be crafted exclusively for you.

Made to Order items include furniture from the Décor collection, such as chairs, stools, and paneled screens.

Please note that once a Made to Order item has successfully been submitted, it cannot be canceled, modified, or returned for a refund. These items are final sale. 

What if an item is unavailable?

If an item or size you have selected is not available for purchase on opticalcenter.com, you can locate it at the nearest Optical store using the Find in Store feature on the product description page. 

If you need additional assistance please Contact Us.

How has Optical Center committed to sustainability and responsible shopping?

Optical is committed to implementing a culture of sustainability, with a responsible attitude towards the people and environment that make up our community. We are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, dream up innovative solutions and look after the people who help us achieve all of this.

We have already begun our journey, crafting select products with the use of organic fabrics, recycled materials, metal-free tanning processes and scrap-less cutting. 

In an unprecedented commitment to sustainability leadership in luxury and fashion, Optical’s supply chain has become carbon neutral and we are dedicated to continuing our commitment within our Culture of Purpose.

Still, have questions?
Contact Us