HOW TO RETURN A PRODUCT?
- Sign in to your Account, and select My Orders.
- Select the order you wish to return and click on the Manage Order button.
- Click on Return Items.
- Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.
- Pack your return package securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.
- Head to your nearest drop-off point or wait for collection by our pick-up service.
- Make sure you have written your order number and return tracking number on your package at the time of drop off.
You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.”
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Store app or website. Return request must be raised within 14 days for Store items, or within 7 days for non-Store items from the date of delivery.
- For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.Store Like New products are covered under 3 months gurantee, check the Gurantee Policy for more details.
- For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
Issuance of Refunds
Pre-Paid Orders Failed/False Delivery Refund Grid:
|Payment Method||Refund Option||Refund Time|
|Debit/Credit Card||Debit/Credit Card||20 Working Days|
|HBL Direct Transfer||HBL Account||15 Working Days|
|Store Wallet||Store Wallet||11 Working Days|
|Equated Monthly Installments||Credit Card||20 Working Days|
|Easypaisa Wallet||Easypaisa Wallet||15 Working Days|
|Easypaisa Shop (OTC)||Store Wallet||11 Working Days|
|Store Refund Voucher||Refund Voucher||11 Working Days|
|JazzCash Mobile Account||Store Wallet||11 Working Days|